Teaching Scheme (in Hours)
| Theory |
Tutorial |
Practical |
Total |
| 3 |
2 |
0 |
5 |
Subject Credit : 5
Examination Scheme (in Marks)
Theory
ESE (E)
|
Theory
PA (M)
|
Practical
ESE Viva (V)
|
Practical
PA (I)
|
Total
|
| 70 |
30 |
30 |
20 |
150 |
Syllabus Content
Unit-1: Introduction
Different Definitions and Dimensions of Quality, Historical Perspective, Contribution of Renowned Quality Gurus
Unit-2: Quality Engineering and Management Tools, Techniques & Standards
7 QC tools, 7 New Quality Management Tools, 5S Technique, Kaizen, Poka-Yoke, Quality Circle, Cost of Quality Technique, Introduction to Quality Management Standards – ISO : 9000, ISO:14000, QS:9000 (Concept, Scope, Implementation Requirements & Barriers, and Benefits), Introduction to National and International Quality Awards (Malcolm Baldrige National Quality Award – MBNQA, The Deming Prize Rajiv Gandhi National Quality Award)
Unit-3: Total Quality Management
Basic Philosophy, Approach, Implementation Requirements & Barriers
Unit-4: Designing for Quality
Introduction to Concurrent Engineering, Quality Function Deployment (QFD) and Failure Mode and Effect Analysis (FMEA) – Concept, Methodology and Application (with case studies)
Unit-5: Introduction to Design of Experiments
Introduction , Methods, Taguchi approach, Achieving robust design, Steps in experimental design
Unit-6: Contemporary Trends in Quality Engineering & Management
Just in time (JIT) Concept, Lean Manufacturing, Agile Manufacturing, World Class Manufacturing, Total Productive Maintenance (TPM), Bench Marking, Business Process Re-engineering (BPR), Six Sigma - Basic Concept, Principle, Methodology, Implementation, Scope, Advantages and Limitation of all as applicable
Unit-7: Quality in Service Sectors
Characteristics of Service Sectors, Quality Dimensions in Service Sectors, Measuring Quality in Different Service Sectors
Reference Books
| Sr. |
Title |
Author |
Publication |
Amazon Link |
| 1 |
Quality Assurance and Total Quality Management (ISO 9000, QS 9000 ISO 14000) |
K C Jain & A K Chitale |
Khanna Publishers |
|
| 2 |
Quality Control & Application |
B L Hanson & P M Ghare |
Prentice Hall of India |
|
| 3 |
Total Quality Management |
Dr. S. Kumar |
Laxmi Publication |
|
| 4 |
Statistical Quality Control |
M. Mahajan |
Dhanpat Rai & Co. |
|
